In Review
565Under consideration
Guest Experience: Send Text/WhatsApp messages to the guests
Communication with the guests via SMS and WhatsApp
Direct Bookings: Reviews
Provide an option for the guests to leave reviews on the Direct Booking Website
Reports: Payout for Booking.com and Vrbo
Include Booking and Vrbo payouts in the Payouts Report
E-signature
Ability to sign documents electronically (such as rental agreements)
Guidebooks
Support the option to create guidebooks for your guests through iGMS
New Integration: Tripadvisor
Direct integration with Tripadvisor - the world's largest travel guidance platform
Message Template Manager
A dedicated area for creating and managing message templates
Recurring Tasks
It would be great if we could set up a recurring task for specific properties on set days, say putting out wheelie bins every Monday, sounds like an easy feature to add.
New Integration: Houfy
Direct integration with Houfy: a social marketplace for vacation rentals and real estate properties.
Cleaners: add the ability to submit damage reports
It would be nice if IGMS had a way that the cleaner can report a repair or damage to the host along with pictures of the damage, or item that needs to be replaced.
In Progress
8Actively being built
Deny check-ins on certain days
Allow to lock out check-ins and check-outs on a certain day of the week or specific dates and holidays on all channels
Direct Booking Widget: visual improvments
Some small visual changes to the booking widget would make it more friendly for users. We regularly receive questions regarding the days available and pricing because of how these two things display in the booking widget. 1. The price per night displayed at the top of the widget is confusing for prospects because it displays an average price for the days available. But the actual prices for the dates that they are interested in my be much higher or much lower. Removing this from the top of the widget provide a better user experience. 2. The way available dates show up in the booking widget is confusing for prospects because only check-in dates available appear to be available. Once you click on them other dates appear available, but if the prospect doesn't click on a date they may have the false impression that only a few dates are available. A better solution would be to show 3 things visually: 1) dates that are already booked, 2) dates available for check-in and check-out 3) dates available, but not for check-in. VRBO does a good job of showing all 3 of these things clearly. See the picture below: Making these changes will greatly improve the usability of the booking widget.
Calendar view for 1 listing
I would like to recommend an improvement to mobile app: when clicking on calendar icon on bottom, if only one listing please skip the list and go straight to calendar view
Add Option to Manual Accept Payment for Damage Deposit
Currently you can only receive payment for the damage deposit by a Stripe payment. However, for manual bookings, my guests often want to pay with a cash deposit. We need a way in the manual transactions to be able to receive a payment and refund against the damage deposit.
MULTI LANGUAGE PREMIUM WEBSITE
Automatic detection of the customer's language and automatic translation of all scripts on the Premium website (Website Builder)
Turn off auto review before guest checks out
IGMS updated their system and made it so that I can ONLY turn off auto review AFTER airbnb requests for a review. It didn’t used to be like that. That is a flaw especially in comparison to how it used to be. I should at any point be able to turn off auto review. Let’s say a guest is an asshole even before they check on, I should be able to turn off their auto review (like I used to) right then… rather than my having to give myself a task to remember to turn it off in the future. Make sense?
Search messages by property
There should be a FILTER to search messages by property. This is critical for professional managers who manage multiple properties on multiple platforms to be able to search messages thst you know you need to follow up on for a specific property. Otherwise we have to search to hundreds of messages to find the right one or go onto another platform. But if you manage for other hosts, it's not feasible to log into their accounts or be added as co hosts if you are already on another account.
Auto-Review Send Confirmation
It would be nice to be able to see a confirmation that an Auto Review was actually sent, rather than having to go back into the Airbnb or VRBO site to confirm it was completed. Also, I have the system set up to send a review 1 day after they check out and to send them a message asking them to leave us a review. Sometimes the guest has already left a review. Looks kind of dumb that Im sending a message asking them to leave a review if they already have. Maybe theres a way to see that they have left a review and not to send out the message requesting the review?? Thanks.
Completed
36Recently shipped
Direct Bookings: Rates, discounts
The ability to set discounts or for direct bookings. Ie weekly discounts, winter discount or last minute discounts. Something like the system in bookingcom Or even to ability to add discount codes
New Integration: Google Vacation Rentals
Direct API integration with Google Vacation Rental: Google's meta-search engine for short-term rental properties
Mobile App Enhancement: Speed, Simplicity, and Reliability Update
We are proposing a significant update for the iGMS mobile application, aimed at both iOS and Android platforms. This update is focused on enhancing the overall user experience by prioritizing three core aspects: bug elimination, speed optimization, and simplicity in navigation. Key Features of the Update: Bug-Free Experience: Rigorous debugging to ensure the core functionalities are free from glitches, enhancing reliability and user trust. Speed Optimization: Improvements in app performance for faster, smoother operations, reducing load times and improving response efficiency. Simplified Navigation: A user-friendly interface redesign, ensuring ease of navigation. This will enable users to access features quickly and intuitively, making the management of hospitality services more efficient. This update aligns with our commitment to providing exceptional service in the sharing economy, ensuring that our users have the best tools at their fingertips for managing their hospitality businesses. Aim to significantly enhance the overall user experience.
AI-driven Automated Response
I'd like to be able to use ChatGPT, trained on my documents, to auto respond to guest messages. Guests ask the same 3-5 questions all the time, I feel like there could be some auto-responses generated by ChatGPT if we just told it the answer.
Security deposits: add ability to do a credit card payment HOLD for deposits (Stripe)
Currently STRIPE takes processing fees for the security deposit. It costs me $30 every time i collect a refundable deposit. Stripe has simple instructions to do a auth/capture code for such charges that should be built into IGMS. Place a hold on a payment method | Stripe Documentation
Direct Bookings: Booking Requests
Ability to disable instant booking for direct reservations and enable booking requests with manual approval from the host's side.
Payment Processing: Multi-Stripe
Connect multiple Stripe accounts to iGMS
Direct Booking: Upsells
Ability to add additional services, such as breakfast, airport transfer, or other upselling offers via the direct booking website
Message templates: add the ability to attach pictures to the manual templates
Adding photos to manually send template is essential. Don’t understand why automatic one has this feature and manual one does not
Booking.com Reservation Requests
Add support of Booking.com reservation requests so users could approve/decline them though iGMS