I have created a similar request here:

https://feedback.igms.com/p/robust-email-notifications

If IGMS can simply provide us with the content of the guest messages (via an email notification), we can create our own ChatGPT integrations to come up with automated responses to the guest inquiries.

I’ve been waiting to develop this for ages, but I’m blocked as the API does not provide a way to list and fetch messages.

Please upvote this feature request:

“Message API - list and fetch incoming messages to support AI responses”

It should be possible to choose full automatic response (autopilot) and semi automatic where it creates a response and we can send the response ourselves after reading over/changing it. It should be trained to notify the owner/customer service with real people if it cannot respond. The AI ​​will tell the guest that they don't know the answer and will contact the manager for an answer. It should be able to read out from the conversation if the guest tells about an injury or that, for example, the drain to the shower is blocked. AI will ask for details and create a "ticket" which will be sent to us so that we can investigate the matter. AI should be able to be trained to scan guests who submit booking requests and approve automatically if the guest meets the requirements programmed in.

This is a must have for growing businesses with a lot of properties.

I use ChatGPT for generating bedding instructions to cleaners. It learns from booking information, guest messages and my previous instructions. Number of people, double or single blankets etc. It could be a feature of IGMS.

I believe iGMS can really set itself apart if they can implement the use of AI properly. Have the host designate common questions (early checkin, late checkout, airport pickup etc) and what the preffered response is. Then aside from that, the AI can be trained with our own message history, plus future messages. And as someone here mentioned, it sometimes needs to be edited, so implementation can have a button to generate the answer but editable before sending. If no edit needed then just click send.

This integration will be greatly beneficial!

Sometimes AI responses would need to be edited, it would be good to have an option to edit before sending to guest.

If not, can we have an API hook for messages so we can implement our own integration with AI?