Multi-Room Booking.com Reservations Issue
When a booking is made in Booking.com for several rooms in a property, but some of those rooms’ bookings are cancelled, a cancellation template is sent by iGMS even if other properties are still open. Please fix this so that a cancellation template is only sent if all the reservations in all of the rooms of a booking are cancelled.
Gillian Hodge 1 day ago
Channels
💡 Feature Request
Multi-Room Booking.com Reservations Issue
When a booking is made in Booking.com for several rooms in a property, but some of those rooms’ bookings are cancelled, a cancellation template is sent by iGMS even if other properties are still open. Please fix this so that a cancellation template is only sent if all the reservations in all of the rooms of a booking are cancelled.
Gillian Hodge 1 day ago
Channels
💡 Feature Request
The ability to add specific HOST per property
Allow us to add a host to specific properties to be able to set rates, receive and respond to message on those specific properties only, not the entire IGMS platform. This is important when managing multiple hosts and multiple properties, some hosts want to be more involved and co hosting on other platforms, you do not have that ability like AIRBNB, so need the functionality on IGMS. Especially for VRBO.
Scott Kudrick 2 days ago
Channels
💡 Feature Request
The ability to add specific HOST per property
Allow us to add a host to specific properties to be able to set rates, receive and respond to message on those specific properties only, not the entire IGMS platform. This is important when managing multiple hosts and multiple properties, some hosts want to be more involved and co hosting on other platforms, you do not have that ability like AIRBNB, so need the functionality on IGMS. Especially for VRBO.
Scott Kudrick 2 days ago
Channels
💡 Feature Request
Allow setting the country default in the check-in form
I am in Canada, and the vast majority of my guests are in Canada. Especially given the recent hostilities from the US towards Canada, many Canadians actively seek to avoid US-based companies. When the check-in form defaults the country to United States, not only is this one extra thing that a guest needs to click and correct to fill in the form, it risks inflaming customers and potentially creates the impression that the company is owned by Americans, risking losing business. Please allow me to set the default country in the check-in form. Thanks!
Caleb Sunstrum 4 days ago
Documents
💡 Feature Request
Allow setting the country default in the check-in form
I am in Canada, and the vast majority of my guests are in Canada. Especially given the recent hostilities from the US towards Canada, many Canadians actively seek to avoid US-based companies. When the check-in form defaults the country to United States, not only is this one extra thing that a guest needs to click and correct to fill in the form, it risks inflaming customers and potentially creates the impression that the company is owned by Americans, risking losing business. Please allow me to set the default country in the check-in form. Thanks!
Caleb Sunstrum 4 days ago
Documents
💡 Feature Request
Improve the visibility of the “Delete Template” button in the message template editor.
The current “Delete Template” button looks disabled because it appears in grey. They only realized the option was available after hovering over it, which makes the delete action unclear and easy to miss. They suggested making the button look more active and consistent with other available actions, for example using a clearer button style or color similar to “Cancel” or “Save”, so users can immediately understand that deleting the template is possible. Expected result: The “Delete Template” action should be visually recognizable as an available option without requiring the user to hover over it first.
Michael Thorn 4 days ago
Inbox
💡 Feature Request
Improve the visibility of the “Delete Template” button in the message template editor.
The current “Delete Template” button looks disabled because it appears in grey. They only realized the option was available after hovering over it, which makes the delete action unclear and easy to miss. They suggested making the button look more active and consistent with other available actions, for example using a clearer button style or color similar to “Cancel” or “Save”, so users can immediately understand that deleting the template is possible. Expected result: The “Delete Template” action should be visually recognizable as an available option without requiring the user to hover over it first.
Michael Thorn 4 days ago
Inbox
💡 Feature Request
Allow full export of "Reviews"
Currently, a user can only export reviews one month at a time. This is unnecessarily restrictive. I want to download all my reviews for use in marketing materials, and this requires 50+ separate exports (Jan 2026, Feb 2026, March 2026, and then again for prior years). Please fix this.
Brian FitzGerald 4 days ago
💡 Feature Request
Allow full export of "Reviews"
Currently, a user can only export reviews one month at a time. This is unnecessarily restrictive. I want to download all my reviews for use in marketing materials, and this requires 50+ separate exports (Jan 2026, Feb 2026, March 2026, and then again for prior years). Please fix this.
Brian FitzGerald 4 days ago
💡 Feature Request
VRBO Integration: Support Promotions
Currently the new Direct Integration with VRBO does not support Promotions, which effectively disables the feature. 95% of my VRBO bookings come from Promotions, which makes the new integration 100% unusable for me. This leaves us with the old integration, which experiences significant delays in auto-responders and creates total confusion with guests. I am honestly surprised there are not more complaints about this! Please either fix the old inteegration to avoid delays in messaging and synch, or add the Promotions feature to the new integration or we will be forced to switch PMS providers. Thank you.
Diana Hufstedler 5 days ago
Channels
💡 Feature Request
VRBO Integration: Support Promotions
Currently the new Direct Integration with VRBO does not support Promotions, which effectively disables the feature. 95% of my VRBO bookings come from Promotions, which makes the new integration 100% unusable for me. This leaves us with the old integration, which experiences significant delays in auto-responders and creates total confusion with guests. I am honestly surprised there are not more complaints about this! Please either fix the old inteegration to avoid delays in messaging and synch, or add the Promotions feature to the new integration or we will be forced to switch PMS providers. Thank you.
Diana Hufstedler 5 days ago
Channels
💡 Feature Request
Pet Limits and Fees
Currently, if you max out the guest count, you can not add a pet. If you reduce the amount of guests you can select pets. (I have been told this is a flaw and is being corrected.) 1) Currently you can add unlimited amounts of pets, I would like to be able to limit the number of pets. I don’t need 1 guest and 20 pets in my home. 2) If you are trying to adjust a reservation, the pet fee is not visible to select. Please add this option. Guests often forget to add their pet or think that ESA are included under the Support Animal Guidelines and the are not, therefore adjustments must be made manually.
Patty Deutmeyer 12 days ago
User Experience
💡 Feature Request
Pet Limits and Fees
Currently, if you max out the guest count, you can not add a pet. If you reduce the amount of guests you can select pets. (I have been told this is a flaw and is being corrected.) 1) Currently you can add unlimited amounts of pets, I would like to be able to limit the number of pets. I don’t need 1 guest and 20 pets in my home. 2) If you are trying to adjust a reservation, the pet fee is not visible to select. Please add this option. Guests often forget to add their pet or think that ESA are included under the Support Animal Guidelines and the are not, therefore adjustments must be made manually.
Patty Deutmeyer 12 days ago
User Experience
💡 Feature Request
Give Cleaners access to the Task Reports only
Right now, if we give cleaners permission to access the Reports section, it lets them see all of our reports. But they only need to see the Task ones. Please add a way to give cleaners access to only the Task Reports and not the Reservations, Monthly Revenue and all other reports.
Manuel Rubio 12 days ago
Accounting and Reporting
💡 Feature Request
Give Cleaners access to the Task Reports only
Right now, if we give cleaners permission to access the Reports section, it lets them see all of our reports. But they only need to see the Task ones. Please add a way to give cleaners access to only the Task Reports and not the Reservations, Monthly Revenue and all other reports.
Manuel Rubio 12 days ago
Accounting and Reporting
💡 Feature Request
Min stay requirement for specific days of the week
Suggest adding feature in the Channel Manager to be able to set up the following minimum stay restrictions across all OTAs: Friday & Saturday Arrivals: Minimum stay of 3 nights. Sunday – Thursday Arrivals: Keep our standard weekday minimum stay.
Nadeem Khan 17 days ago
Channels
💡 Feature Request
Min stay requirement for specific days of the week
Suggest adding feature in the Channel Manager to be able to set up the following minimum stay restrictions across all OTAs: Friday & Saturday Arrivals: Minimum stay of 3 nights. Sunday – Thursday Arrivals: Keep our standard weekday minimum stay.
Nadeem Khan 17 days ago
Channels
💡 Feature Request
More AI Agent Control Options
We would like to request additional controls for the AI Agent to give property managers more flexibility in managing guest communications. The ability to disable the AI agent for a specific reservation. The ability to disable it for a specific period during a specific reservation. The option to decide whether a delayed AI draft should be canceled or still be sent.
Gasper Bulhoes 18 days ago
AI
💡 Feature Request
More AI Agent Control Options
We would like to request additional controls for the AI Agent to give property managers more flexibility in managing guest communications. The ability to disable the AI agent for a specific reservation. The ability to disable it for a specific period during a specific reservation. The option to decide whether a delayed AI draft should be canceled or still be sent.
Gasper Bulhoes 18 days ago
AI
💡 Feature Request
Allow multiple guest email addresses on a reservation so automated messages (e.g., check-in instructions) are sent to all guests
As a short-term rental host managing multiple Airbnb and VRBO listings, I frequently have reservations where more than one guest on the same booking needs to receive automated communication—especially check-in instructions. Currently, iGMS only supports one guest email per reservation. Automated messages (welcome, check-in, pre-arrival, checkout, etc.) are sent only to the primary guest email synced from Airbnb/VRBO/Booking.com. Other guests on the same reservation do not receive these messages automatically. This creates a gap in guest experience and forces me to manually forward or re-send check-in instructions to additional guests for every booking, which is inefficient and error-prone. What I need On each reservation, be able to add additional guest email addresses (e.g., 1–3 extra emails) alongside the primary guest email. When automated messages are sent (via triggers or scheduled templates), iGMS should: Send the message to all guest emails on that reservation, or Provide an option like “Send to all guests on this reservation” when configuring automated messages. At minimum, this feature should support: Multiple guest emails for check-in instructions (the most critical message). Optionally extend to all automated guest messages (welcome, pre-arrival, checkout, review requests). Example use case Booking: 3 guests on the same reservation (primary guest + 2 extra guests). Primary guest email: primary@example.com Extra guest emails: extra1@example.com, extra2@example.com When the check-in instructions message is triggered (e.g., “On check-in day”), all three emails receive the same message automatically. Benefits Improves guest experience: all travelers get clear, timely check-in information. Reduces host workload: no need to manually forward check-in emails per booking. Makes iGMS more competitive with platforms that support multiple guest contacts per reservation. I’d appreciate this feature being considered for future versions of iGMS.
Guntis Stirna 18 days ago
Inbox
💡 Feature Request
Allow multiple guest email addresses on a reservation so automated messages (e.g., check-in instructions) are sent to all guests
As a short-term rental host managing multiple Airbnb and VRBO listings, I frequently have reservations where more than one guest on the same booking needs to receive automated communication—especially check-in instructions. Currently, iGMS only supports one guest email per reservation. Automated messages (welcome, check-in, pre-arrival, checkout, etc.) are sent only to the primary guest email synced from Airbnb/VRBO/Booking.com. Other guests on the same reservation do not receive these messages automatically. This creates a gap in guest experience and forces me to manually forward or re-send check-in instructions to additional guests for every booking, which is inefficient and error-prone. What I need On each reservation, be able to add additional guest email addresses (e.g., 1–3 extra emails) alongside the primary guest email. When automated messages are sent (via triggers or scheduled templates), iGMS should: Send the message to all guest emails on that reservation, or Provide an option like “Send to all guests on this reservation” when configuring automated messages. At minimum, this feature should support: Multiple guest emails for check-in instructions (the most critical message). Optionally extend to all automated guest messages (welcome, pre-arrival, checkout, review requests). Example use case Booking: 3 guests on the same reservation (primary guest + 2 extra guests). Primary guest email: primary@example.com Extra guest emails: extra1@example.com, extra2@example.com When the check-in instructions message is triggered (e.g., “On check-in day”), all three emails receive the same message automatically. Benefits Improves guest experience: all travelers get clear, timely check-in information. Reduces host workload: no need to manually forward check-in emails per booking. Makes iGMS more competitive with platforms that support multiple guest contacts per reservation. I’d appreciate this feature being considered for future versions of iGMS.
Guntis Stirna 18 days ago
Inbox
💡 Feature Request
Message Reminders for Unanswered Conversations
Introduce a message reminder system similar to Gmail's "Nudge" feature to help users avoid forgetting to respond to guest messages. Problem: Users managing multiple conversations may occasionally overlook messages that require a response. This can lead to delayed guest communication, lower response rates, and missed booking opportunities. Proposed Solution: Add the ability to set reminders on individual conversations. When a reminder is due, the conversation would reappear prominently in the inbox and/or generate a notification to remind the user to follow up.
Gasper Bulhoes 21 days ago
Inbox
💡 Feature Request
Message Reminders for Unanswered Conversations
Introduce a message reminder system similar to Gmail's "Nudge" feature to help users avoid forgetting to respond to guest messages. Problem: Users managing multiple conversations may occasionally overlook messages that require a response. This can lead to delayed guest communication, lower response rates, and missed booking opportunities. Proposed Solution: Add the ability to set reminders on individual conversations. When a reminder is due, the conversation would reappear prominently in the inbox and/or generate a notification to remind the user to follow up.
Gasper Bulhoes 21 days ago
Inbox
💡 Feature Request
Cleaning team size > 1
Our cleaners work in teams of 2 or 3. We therefore don’t use the IGMS task function because IGMS currently only lets one cleaner be assigned the cleaning task. I would like to administratively set the maximum number of cleaners that can accept an assignment.
Jason Schott 25 days ago
Task Management
💡 Feature Request
Cleaning team size > 1
Our cleaners work in teams of 2 or 3. We therefore don’t use the IGMS task function because IGMS currently only lets one cleaner be assigned the cleaning task. I would like to administratively set the maximum number of cleaners that can accept an assignment.
Jason Schott 25 days ago
Task Management
💡 Feature Request
Alter Fees and Taxes in Reservations
Right now, only the base price of a booking can be altered. Please make it possible to alter a reservation’s fees and taxes as well.
Manuel Rubio 26 days ago
💡 Feature Request
Alter Fees and Taxes in Reservations
Right now, only the base price of a booking can be altered. Please make it possible to alter a reservation’s fees and taxes as well.
Manuel Rubio 26 days ago
💡 Feature Request
Show pets in cleaning assignments
Include pet information in cleaning assignments/tasks so cleaners can immediately see when pets were included in a reservation. This would help cleaning teams better prepare, allocate additional time when needed, and adjust cleaning procedures accordingly.
Gasper Bulhoes 28 days ago
💡 Feature Request
Show pets in cleaning assignments
Include pet information in cleaning assignments/tasks so cleaners can immediately see when pets were included in a reservation. This would help cleaning teams better prepare, allocate additional time when needed, and adjust cleaning procedures accordingly.
Gasper Bulhoes 28 days ago
💡 Feature Request
Display who performed the action after the date/time in the chat.
Currently in a thread, each guest, AI, or team member message shows the date/time sent and by whom (for example: “Jan 1, 1:00 PM by John Joe”). However, automated template messages and reservation alterations created or accepted currently show the date/time only, without showing who performed the action. I’d love for these activities — along with any other thread actions — to also display who performed the action after the date/time, so all thread activity has consistent attribution.
James Gray 28 days ago
Inbox
💡 Feature Request
Display who performed the action after the date/time in the chat.
Currently in a thread, each guest, AI, or team member message shows the date/time sent and by whom (for example: “Jan 1, 1:00 PM by John Joe”). However, automated template messages and reservation alterations created or accepted currently show the date/time only, without showing who performed the action. I’d love for these activities — along with any other thread actions — to also display who performed the action after the date/time, so all thread activity has consistent attribution.
James Gray 28 days ago
Inbox
💡 Feature Request
Direct Booking Price Comparison Widget
do you all have plans to add the "Direct Booking Price Comparison Widget", where you can show airbnb, and vrbo total prices along with the direct book price on our websites? to help drive more business to our local site versus airbnb/vrbo/booking. here is an example -> https://warrenbeachrentals.com/property-details/share-my-lowecation/?fbclid=IwY2xjawR5M91leHRuA2FlbQIxMABicmlkETFpdEV6RXJ4R0tFU0hWbk5lc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHjkedt7DAh3uVrbYaHYdIjLcDBv3h_wbKQ0KzHIhtRrFpLPO3oc4KfSS7_nn_aem_lpzyXy7Qc6UEqjqrJ10YJw
Bryan Overton about 1 month ago
Guest Experience
💡 Feature Request
Direct Booking Price Comparison Widget
do you all have plans to add the "Direct Booking Price Comparison Widget", where you can show airbnb, and vrbo total prices along with the direct book price on our websites? to help drive more business to our local site versus airbnb/vrbo/booking. here is an example -> https://warrenbeachrentals.com/property-details/share-my-lowecation/?fbclid=IwY2xjawR5M91leHRuA2FlbQIxMABicmlkETFpdEV6RXJ4R0tFU0hWbk5lc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHjkedt7DAh3uVrbYaHYdIjLcDBv3h_wbKQ0KzHIhtRrFpLPO3oc4KfSS7_nn_aem_lpzyXy7Qc6UEqjqrJ10YJw
Bryan Overton about 1 month ago
Guest Experience
💡 Feature Request
Rotate weekly 1st priority cleaner for a property
I want to be able to rotate the list weekly so each cleaner has a chance to be allocated cleans as no.1 cleaner. I share cleans evenly at some properties. IGMS told me this wouldn't be a problem, but it is. It cancels all previously accepted cleans from the prior no.1 and gives them to the new no.1. It should only give any new cleans, or not accepted cleans to the new no.1 when I change it. Please fix! Thanks!
Daniel Kogoy about 1 month ago
Task Management
💡 Feature Request
Rotate weekly 1st priority cleaner for a property
I want to be able to rotate the list weekly so each cleaner has a chance to be allocated cleans as no.1 cleaner. I share cleans evenly at some properties. IGMS told me this wouldn't be a problem, but it is. It cancels all previously accepted cleans from the prior no.1 and gives them to the new no.1. It should only give any new cleans, or not accepted cleans to the new no.1 when I change it. Please fix! Thanks!
Daniel Kogoy about 1 month ago
Task Management
💡 Feature Request