Skip to main content

"Important Info" form in payments not being sent out!

There’s a section in the form labeled “Important” and naturally as a host, I assumed that meant this information would be shown to guests. It’s not.

I had added additional cancellation refund details there - beyond the very minimal cancellation policies offered - and none of my reservations are seeing this information.

That’s a financial loss for me.

If something is labeled “Important,” it’s misleading if it’s not actually being sent to the guest.

Can you please clarify if this a bug that can be fixed ASAP or do I need to make a workaround and send a direct message to my clients that clarifies our further details to our cancelation/ refund policy

Log in to comment and vote

No comments yet

Be the first to share your thoughts.