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Create New Guest Communication Permissions

Feature RequestTask Management

Currently the “Guest Communciation” permission includes access to reservation information, including payout information. Suggest creating a new permission that allows concierge, housekeeping, and other team members access to communicate with guests without having acccess to financial information.

Posted by Anthony Camel ·
2 comments

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Comments2

  • Anthony Camel

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    Mar 16

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    Merged request

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    1 vote

    Communication with guests

    Currently, the ‘Guest Communication’ permission unintentionally grants access to sensitive financial and payout information. This creates privacy risks, blurs role boundaries, and exposes financial data to staff who do not need it to perform their duties. Creating a new permission level that allows concierge, housekeeping, and other service teams to communicate with guests—without accessing financial details—protects guest privacy, reduces organizational risk, and ensures staff have only the access necessary for their roles.

  • Anthony Camel

    •

    Mar 11

    Currently, the ‘Guest Communication’ permission unintentionally grants access to sensitive financial and payout information. This creates privacy risks, blurs role boundaries, and exposes financial data to staff who do not need it to perform their duties. Creating a new permission level that allows concierge, housekeeping, and other service teams to communicate with guests—without accessing financial details—protects guest privacy, reduces organizational risk, and ensures staff have only the access necessary for their roles.