Communication with guests

Currently, the ‘Guest Communication’ permission unintentionally grants access to sensitive financial and payout information. This creates privacy risks, blurs role boundaries, and exposes financial data to staff who do not need it to perform their duties. Creating a new permission level that allows concierge, housekeeping, and other service teams to communicate with guests—without accessing financial details—protects guest privacy, reduces organizational risk, and ensures staff have only the access necessary for their roles.