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Message failure issues

Feature RequestInbox

Often, automated or non-automated messages fail to go through to Airbnb. There is no error message provided. An error message should be provided and automated messages that fail should alert the user so that we know if critical check-in information is lost the guest cannot check-in - this has happened to me before.

Posted by Leland Smith ·
1 comment

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Comments1

  • Brett Donahue

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    Mar 2

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    Merged request

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    1 vote

    alert me of failed message sends

    I repeatedly see that messages did not send. One example is that Booking.com and VRBO may fail to send if there is a URL in the message. Other examples are just environmental or imdb issues. Any time a single message fails to send, I should be alerted in some way. Quiet failing is the worst situation we can have.