Multi-Room Booking.com Reservations Issue
When a booking is made in Booking.com for several rooms in a property, but some of those rooms’ bookings are cancelled, a cancellation template is sent by iGMS even if other properties are still open.
Please fix this so that a cancellation template is only sent if all the reservations in all of the rooms of a booking are cancelled.
Log in to comment and vote
Comments1
Dan
Jun 23
Hi Gillian,
Thank you for bringing this to our attention. We're sorry to hear you're experiencing this issue.
Our team is currently investigating the problem and will keep you informed of any updates as the investigation progresses.
In the meantime, we will close this request, as this page is intended for feature requests only.
Thank you for your understanding and patience.
Kind regards,
Dan