Centralized Location to manage all guest messaging templates (edit, create)
It is currently very difficult to fine tune your guest messaging templates as there is no central location to edit them.
Instead, you currently have to sift through old message threads to attempt to find one associated with your a particular property, and then manually update it specifically in that thread. Imagine if you had 20 properties and you wanted to quickly update all your messaging templates to a newer style/tone …. what should be doable in a matter of minutes becomes a task of many hours, if not impossible.
This request was merged into another request
Comments4
Dan
May 29, 2025
Hi @Brian FitzGerald, my apologies for the misunderstanding. I was addressing the problem you mentioned in your thread when speaking about updating a template associated with a specific property. I’ve reopened your request.
Dan
May 29, 2025
Hi Brian,
Thank you for sharing your feedback.
Currently, you can access all message templates associated with a specific property through the Property Editor. To do this, navigate to the Properties section, select the property you'd like to update, click "Edit," and then choose "Customize" next to "Message Templates." I've attached a screenshot to illustrate this process.
If you have any questions or need assistance, please don't hesitate to reach out to our support team at support@igms.com.
Thank you again for your input!
Brian FitzGerald
May 29, 2025
@Dan Thanks for your insight. I am referring to a centralized place to mange ALL TEMPLATES across ALL PROPERTIES. Thanks
Brian FitzGerald
May 29, 2025
@Dan please reopen this feature request. What you are describing is not a true solution for managing templates in a centralized place. You are talking about a convoluted/buried workaround that does not address the core issue being raised.