Option to create and send templates only for last-minute bookings, bookings that happen on the same day as check-in. This is to prevent dissatisfied customers if, for example, it takes a little longer to get the home ready than the original check-in because it is not included in the cleaning schedule, or if something needs to be delivered such as bedding, etc.
Automated Message Not Sending for Last-Minute Bookings
I have an automated message called “Arrival Instruction” that’s set to go out 3 days before a guest’s arrival. It works well in most cases, but I’ve noticed that if a booking is made within those 3 days, the message doesn’t get sent, which I had to send it manually.
Could you please make sure the message still goes out—both 3 days before arrival as scheduled, and also when a booking is confirmed within that 3-day window? 😊 if a message is automated with Airbnb, it has such an option to do so.
Rylar Masco
•
Jul 8, 2025
Would love to have different booking confirmation messages for bookings made more than 24 hours in advance vs less than 24 hours in advance.
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Comments4
Mina Vaaten Saastad
Apr 21
•Merged request
•1 vote
templates only for last-minute bookings
Option to create and send templates only for last-minute bookings, bookings that happen on the same day as check-in. This is to prevent dissatisfied customers if, for example, it takes a little longer to get the home ready than the original check-in because it is not included in the cleaning schedule, or if something needs to be delivered such as bedding, etc.
Alex Yao
Mar 16
•Merged request
•1 vote
Automated Message Not Sending for Last-Minute Bookings
I have an automated message called “Arrival Instruction” that’s set to go out 3 days before a guest’s arrival. It works well in most cases, but I’ve noticed that if a booking is made within those 3 days, the message doesn’t get sent, which I had to send it manually.
Could you please make sure the message still goes out—both 3 days before arrival as scheduled, and also when a booking is confirmed within that 3-day window? 😊 if a message is automated with Airbnb, it has such an option to do so.
Rylar Masco
Jul 8, 2025
Would love to have different booking confirmation messages for bookings made more than 24 hours in advance vs less than 24 hours in advance.
Rylar Masco
Jul 8, 2025
Would love this as well!