Ability to create custom message variables
It would be great if we could create our own variables to place into message templates. For example:
link to guest guide
link to google maps location of the property
what3words location of the property
lock box code
etc.
Some of the information may be fixed, ie not dissimilar to the host’s signature, some may be property-specific (similar to wifi code) and some may be specific to a booking eg: guests’s first name.
As an additional bonus, it would be great if the variable’s content could be varied depending on booking channel - for example to provide memorable ‘bit.ly’ links to guest guides etc for direct & AirBnb bookings, but the final link for booking.com based bookings, as booking.com doesn’t allow bit.ly links in messages.
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Comments1
Olly Balmer
Oct 19, 2025
NB - I appreciate that whole message templates can be sent or not sent based on booking channel, but I am wanting to avoid having to maintain a set of messages for booking.com and a different set of messages with very similar content for other channels.