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Ability to create custom message variables

It would be great if we could create our own variables to place into message templates. For example:

  • link to guest guide

  • link to google maps location of the property

  • what3words location of the property

  • lock box code

  • etc.

Some of the information may be fixed, ie not dissimilar to the host’s signature, some may be property-specific (similar to wifi code) and some may be specific to a booking eg: guests’s first name.

As an additional bonus, it would be great if the variable’s content could be varied depending on booking channel - for example to provide memorable ‘bit.ly’ links to guest guides etc for direct & AirBnb bookings, but the final link for booking.com based bookings, as booking.com doesn’t allow bit.ly links in messages.

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Comments1

  • Olly Balmer

    •

    Oct 19, 2025

    NB - I appreciate that whole message templates can be sent or not sent based on booking channel, but I am wanting to avoid having to maintain a set of messages for booking.com and a different set of messages with very similar content for other channels.